Questions & Problems

Questions & Problems

The latest questions and answers of our users.

Volume key appears to be stuck on increase volume

Blackview BV5500 · 2 days ago by Swift1sure

My volume key seems to be stuck on louder. It randomly increases volume to maximum without any...


Default phone lock

Blackview BV1000 · 3 days ago by mehrdad

The phone asks for old password. What is the initial default password?


To start andriod, enter pin...?

Oukitel C13 · 3 days ago by Tbarrows

Hi,  I've just bought this brand new unlocked phone from Amazon and bought a SIM...



Doro 1370 · 5 days ago by doro1370

I dont see Russian Language,please Help how to get Russian LAnguage.


When i 'm receiving a call i can hear the sound but the screen won't ope

Cubot X19 · 5 days ago by dimmex

When i 'm receiving a call  i can hear the sound but the screen won't open, it...


Wi fi calling settings and updates

Ulefone S8 Pro · 6 days ago by FallenAngel

I have a Ulefone S8 Pro. I used the Three network which had a wi fi calling app called 'Three...


how to download apps to sd card

Xiaomi Redmi Note 7 · 6 days ago by jarrar

i dont  know how to download apps to my sd card storage  


File transfer

Samsung Galaxy Wide 2 · 6 days ago by DalisuM

How do i transfer files from galaxy wide 2 to pc


Back camera pictures foggy and blurred

Blackview A60 · 1 week ago by gtomova

Hi! I recently bought this phone from Aliexpress BLACKVIEW Global Store. The pictures I take...


How to change Owner/User

Ulefone Power 2 · 1 week ago by Bobbidd

I have taken over a Ulefone Power2 phone from my Wife. How do I delete her details and set up my...


How to chose a ring tone and sound volume?

Prestigio Wize Q3 · 1 week ago by Bibka

Hi,   I'm a new user of the Prestigio Wize Q3. I don't know how to choose the...


wifi and gps issues

Doogee N10 · 1 week ago by marizac

The phone looses the signal of wifi even if I am standing next to the router. It also looses gps....


music app turns off

Blackview P10000 Pro · 1 week ago by jase1290

my music app turns off when the screen goes idle. i used to have a blackview p2 and never had...


Phone had some system ck and is now unresponsive

Blackview BV5500 · 1 week ago by Dhuff55

Had my  phone in my pocket at work. When I pulled it out the screen had small lettering...


usb-c headphones dont work

Blackview BV9700 Pro · 2 weeks ago by ElAdri1999

I just got my  BV 9700 Pro and all seems fine except i dont know how to set the headphones...


got new phone, but its blocked [can turn on but cant access calls, data, me

Blackview A20 · 2 weeks ago by nl172

i brought my new A20 blackview phone but after calling my data provider  we found on the...


Wi-Fi calling

Blackview BV6800 Pro · 2 weeks ago by Martindrew

I live in a cement building and need Wi-Fi calling. Cannot find it on the phone

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