Tecno Phantom 6 Plus

Tecno Phantom 6 Plus
My conversation partner can´t hear me while myself i do

This problem i have failed to solve it 

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10 Replies

/ Support-team
Answer from Denny

Hello Dausencolins!

This could be due to a hardware problem, but we will not confirm this at first.

Does the problem occur with every caller?

Did you check if the network operator has any problems?


Answer from Dausoncolins

It happens to all calls coming

/ Support-team
Answer from Denny

Were network problems excluded?

Answer from Dausoncolins

Yes it happens even when network is available

/ Support-team
Answer from Denny

You could try if you empty the cache of the phone app.
If that doesn't help, maybe reset the device.

If the problem persists, it is probably due to a hardware defect.


Answer from Dausoncolins

Thanks !????

Answer from Dausoncolins

You guys are wonderfull the problem has reachd to an end thanks your faboulus

/ Support-team
Answer from Denny

Hello again!

We are glad that it works!

Was the solution, emptying the cache?

We would be happy about an answer, also for the next questioners.

All the best for the future!

Answer from Dausoncolins

ofcozthe solution was emptying the caches 


/ Support-team
Answer from Denny

Perfect! Thank you!


Explained step by step - 131 simulator instructions
    1. Home screen

      1. Apps & Shortcuts

      2. Folder

      3. Widgets

    1. Network

      1. Mobile network

        1. Mobile data

          1. Data warning and limit

      2. WLAN

        1. Wi-Fi Direct

        1. Tethering

          1. WLAN-Hotspot

    2. Display

      1. Status bar

        1. Font

        2. Screen saver

    3. Volume & Tones

      1. System sounds

      2. Volume

      3. Do not disturb

      4. Vibrations

    4. Storage

    5. Battery

    6. Lock screen

      1. Screen lock

        1. Settings

        2. Smart Lock

    7. Security & Privacy

        1. Fingerprint

      1. Privacy

      2. Location

    8. Apps & Notifications

      1. Screen reader

      2. Display enhancements

      3. Interaction and dexterity

      1. Date & Time

      2. Languages & Input

          1. Text correction

        1. Developer Options

  1. Functions

    1. Phone

      1. Display

      2. Settings

    2. Messages (SMS)

      1. Settings

    3. Contacts

      1. Settings

      2. Groups

      1. Shutter

      2. Settings

      1. Timer

      2. Alarm clock

    4. Browser

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Tecno Phantom 6 Plus: Specifications
Display6 Inch - IPS
ProcessorMediaTek Helio X20
Memory 4 GB
Internal storage 64 GB
Camera21 Megapixel
SoftwareAndroid 6 Marshmallow
All specifications