W

I can't get the 4g to work I've contacted my network and they gave me apn to change but it says apns not available for this user I can select the plus symbol and it lets me type in my apn then click save but it doesn't seem to save it 


7 Answers


Hello William!

Have you already tried to start the device without a SIM card and then insert the SIM again to check if the APN settings are automatically applied then?

Greetings!

W

Thanks for getting back to me I have tried that just now but still not working 

Hello again!

If you follow all steps and enter the correct APN settings, there should be no problem saving the created APN.

The only thing I can think of is that the system is faulty, which in my opinion can only be fixed by a reset.

W

Thanks again could you let me know how to carry out a reset please 

Hello again!

No worries.

The steps should be as follows:

  • Settings
  • System
  • Tap on Advanced
  • Reset options
  • Erase all Data (factory reset)

Please don't forget to back up your important data, but please remember not to restore the device with a backup for the time being, as it may happen that the system error is also restored.

Greetings!

W

Thanks for your time it turns out that my network supplier sent me the wrong APN information they contacted me today with a different APN and it is now working fine thanks again for your time

Hello, William.

It's no problem. We're happy to help you solving the issue.

We're glad that everything is working again.

In the future, if you have a question, you're welcome to ask us.

Greetings!


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