Oukitel Help & user manuals

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Oukitel User manuals

Looking for Manuals for Oukitel? Choose your Oukitel-device and download the manual as a pdf in english (if available)


Here you will find all products from Oukitel in chronological order that we have in our database.

Oukitel - 2019

Products from the year 2019

Oukitel - 2018

Products from the year 2018

Oukitel - 2017

Products from the year 2017

Oukitel helping community

Do you have a question to your Oukitel -device? Just ask your TechBone expert-team or the 924 already registered users, who always have a solution.

Not booting Oukitel C12 Pro · 3 days ago · From Joe

My c12 pro is not booting complete, it hangs at oukitel logo

How do I open the back to insert my SIM card? Oukitel C15 Pro · 5 days ago · From pn28

How can I open back cover for inserting my Sim Card? 

cant t log in wrong password Oukitel C15 Pro · 1 week ago · From johnnysl8n

cant log in thay say wrong password

keypad Oukitel C12 · 1 week ago · From caitlin

I have lost keypaddoes not appear on screen when phone is switched on how do I get it back please 

No incoming calls Oukitel C15 Pro · 1 week ago · From Oldtroll

Can not receive incoming calls. Does not ring either.

how to open the phone to insert the sim card Oukitel C15 Pro · 1 week ago · From Frans

how to open the phone to insert the sim card

open my oukitel Oukitel C15 Pro · 1 week ago · From Frans

howe i open my oukitel c15 for simcart

I can't make calls Oukitel C15 Pro · 1 week ago · From Jase2019

I have data connection, I can send messages but I can't make calls.

Access Oukitel C15 Pro · 2 weeks ago · From shepalan

I have a 4 digit pin but when I enter it it does not unlock. I do not have fingerprint recognition as I can't access anything.

Update killed my phone? Oukitel C12 Pro · 2 weeks ago · From HeatherD

I received a notification that my phone had an update. After it went through the process, my phone cut off and will not turn back on. Battery was...

Manage Preferred SIM Oukitel C15 Pro · 2 weeks ago · From Aus80y

Previously I had 2 SIM cards loaded and set SIM 2 to preferred SIM for communications. Now I only have SIM 1 loaded with a different supplier....

Insert a Sim card Oukitel C15 Pro · 3 weeks ago · From Golfer1219

How do I insert a Sim card 

Oukitel k12 sound quality low Oukitel K12 · 1 month ago · From hkrichard123

Hi there,I recently bought brand new Oukitel k12 from your store in Hong Kong, the phone is super excellent except the sound quality is really low!...

I can't check my storage space Oukitel C12 Pro · 1 month ago · From Ibibbi

Hello,Please my c12 pro oukitel isn't showing my storage space. It started with 'sdcard missing' then 'reinsert sdcard'.Now I can't view any stored...

Charging Oukitel K3 · 1 month ago · From michellewellls

The original plug and cable work fantastically and the phone charges really quick. I Have, however tried to buy a second cable and all the standard...

my device will not start Oukitel C12 Pro · 1 month ago · From teddy8527

when i put the phone on  the oukitel logo comes on and it does go off again.When I hold the power off button, the phone doesnt  shuts...

camera Oukitel C12 · 1 month ago · From shayla

My camera doesn't seem to work. The actual camera says "can't connect to the camera. Please make sure to close other apps that may use camera or...

storage Oukitel C12 Pro · 1 month ago · From Flo

Hi,I cannot access storage setting and my phone is showing me SD card not available 

Microphone issues Oukitel U25 Pro · 2 months ago · From Alex

Hello,I since the latest Firmware update I have issues with my device: The microphone is working improperly (voice recording, calls both by...

Mobile Data won't come on Oukitel C12 Pro · 2 months ago · From Stsonic

My mobile data doesn't come on. The only time it turns on is when I have a data plan.

how to update Oukitel U18 · 3 months ago · From ptecn

This is my first post  how u18 to software update please.

Display of Chinese language on screen Oukitel C11 Pro · 3 months ago · From Damadion

The phone display two lines of Chinese language with maybe it's corresponding English at the top right corner of the screen.tee keygoogle keyThose...

Sound problem Oukitel K12 · 3 months ago · From Mira

The incoming sound of the phone stopped working today - I can not hear the caller, but they can hear me. 

my phone dont power on pls help me Oukitel C12 Pro · 3 months ago · From Bogdan123

Im bought oukitel c12 pro and when i try to power on him he wont do this

Not receiving sms Oukitel K9 · 4 months ago · From Chris

Oukitel k9 isn't receiving sms. Sends fine but doesn't receive. 

Upgrade problem Oukitel C15 Pro · 4 months ago · From Immortal

My Outkitel C15 Pro is showing an error when  updating it, then restarts. What can I do?

No Sound Oukitel C12 Pro · 4 months ago · From Dj60

When I get a call, message or any other notification there is no ring tone but if I watch a video there is sound! I am not on do not disturb either.

Cannot make or receive calls Oukitel K9 · 4 months ago · From Mufc04

I got this phone to use on T-Mobile in the US I have checked and the phone has four out of the six frequencies the T-Mobile is using the only one...

Phone wont power off completely Oukitel C12 Pro · 4 months ago · From davidandkeiley

When I hold the power off button, the phone shuts down but not fully, the screen goes black and shows the Oukitel logo like it has frozen. I have...