H

Hi, I can't customize my phone's home. Everytime I turn the phone off or it restarts, the apps that I use just disappear and it goes back to its default apps. How can I avoid this? Is there a setting that I don't know about? 

The solution

4 Answers


Hello Hana_Bi313!

Please check if you can find a setting to lock the home screen you have set up, you
might find it in the home settings by tapping and holding the screen.

Greetings!

H

That way I see "Show Google App" and "Add icons to home" and they're both enabled. I've looked everywhere through the options, I think it's a problem with my device. 

[Solution]

Hello again!

Yes, I agree with you, it is not normal and I think this is a system error that can only be fixed by a reset.

Please note that the error could also have been saved on a backup and will reoccur when restoring.

First test it without loading a backup. If it works, restore the Backup.

Greetings!

H

Thank you very much, I will try. Thanks a lot, really, you were a great help!


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