Blackview BV5900

Blackview BV5900
Music app troubles

I was recently forced to change from a Blackberry Style to another phone, and the new phone chosen was a Blackview bv5900.  I've been having trouble with the music app on my Blackview.

The first problem I encountered is that the music lists in the order I downloaded them onto the phone and I have not figured out a way to view the songs alphabetically.  I have tried accessing the files through my computer but have not figured out a way to alter the song order, which is actually inconvenient for multiple reasons.

The second Music app problem I encountered is that after creating playlists, the playlists have repeatedly (three times so far) disappeared.  It seems like they are deleting themselves shortly after I create them or shortly after I add a lot of songs to them.  As both the phone and the playlists are new (one month and days-weeks old respectively), I am not sure what is triggering the deletion/disappearance.  It is a lot of time wasted having to go through my songs repeating the same work, but I have zero idea why the playlists are deleting themselves, so I have zero idea how to stop it from happening again.

Thank you for reading.

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2 Replies

/ Support-team
Answer from Denny

Hello Mapame!

It could be a system error, have you already tried other music apps?

Greetings!

Answer from Mapame

No, I did not think to try other music apps, I think this one came with/on the phone, so I just used this one.  Good idea though, I will look for another app.

Thank you.

Android 9
Simulator

Explained step by step - 135 simulator instructions
    1. Home screen

      1. Apps & Shortcuts

      2. Folder

      3. Widgets

    1. Network

      1. Mobile network

        1. Mobile data

          1. Data warning and limit

      2. WLAN

        1. Wi-Fi Direct

        1. Tethering

          1. WLAN-Hotspot

    2. Display

      1. Status bar

        1. Font

        2. Screen saver

    3. Volume & Tones

      1. System sounds

      2. Volume

      3. Do not disturb

      4. Vibrations

    4. Storage

      1. Memory card

    5. Battery

    6. Lock screen

      1. Screen lock

        1. Settings

        2. Smart Lock

    7. Security & Privacy

        1. Fingerprint

      1. Privacy

      2. Location

    8. Apps & Notifications

      1. Screen reader

      2. Display enhancements

      3. Interaction and dexterity

      1. Date & Time

      2. Languages & Input

          1. Text correction

        1. Developer Options

  1. Functions

    1. Phone

      1. Display

      2. Settings

    2. Messages (SMS)

      1. Settings

    3. Contacts

      1. Settings

      2. Groups

      1. Shutter

      2. Settings

      1. Timer

      2. Alarm clock

    4. Browser

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Blackview BV5900: Specifications
Display5.7 Inch - IPS
ProcessorMediaTek MT6762M (Helio A22)
Memory 3 GB
Internal storage 32 GB
Camera13 + 0.3 Megapixel
SoftwareAndroid 9 Pie
All specifications