Huawei nova 3 No videos will play on any app. How do I fix this?

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Question: No videos will play on any app. How do I fix this?

My nova won’t play any videos and the sound is stuck on full volume. The games I have still work. The app I’m watching videos on will load but it won’t play, it will just keep trying to load it. Those video apps also crash after a while but all other apps work fine. The volume icon will go down but the volume stays the same.

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