My phone camera has been disabled due to security Policy and it has also affected the flash light and other apps relating to camera 

Answers

12 Answers


D

Hello Sixtus!

Please first check if another camera app from the Play Store works and then report back to us.

Greetings!

S

No it doesn't 

H

My phone camera has been disabled due to security Policy and it has also affected the flash light 

D

Thank you for your answer!

Unfortunately, I don't know whether it is a software problem or a hardware defect.

Can you tell us if you get an error message, and if so, what is it?

Can you access the permissions of the camera in the settings?

S

It's the same message I get "your phone camera has been disabled due to security policy" or " cant connect to camera" 

Yes I can access the permissions of the camera

If I continue trying to open it by continuous tapping sometime it on installs and I can only get it back by restoring a factory setting

D

I'm afraid that in this case only a restore to factory settings will help.

If the problem persists after that, it is due to a defect.

Greetings!

S

Thank you very much for your effort but I've also done that since you said it's due to a defect is there any other way you think I can fix the defect because sometimes it actually works for a short while  but before you know it it's disabled again and if you try by continuously tapping it when there's a reboot it can even uninstall on its own 

D

Hello again!

It appears to be a loose connection.

We would recommend that you take the device to a trusted repair store.

Explain the problem that the camera sometimes works for a short time but mostly getting error about not working camera.

Greetings!

 

S

Since you said it appears to be a loose connection do you mean it's internal or just something that can be done without opening the control panel of the phone 

D

No, I think that there is really no solution without opening the panel. We recommend a trusted repair store.

S

OK then.  Thank you very much for your help and time really appreciate  if there's any other thing I'll contact you 

Thank you 

Hello again!

Yeah, you're welcome anytime. Just drop us a line if you have any questions.

Until then, we wish you all the best.

Denny


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