My phone does not make a sound for incoming calls, which means I miss all calls. It does not vibrate or ring.

I have done a lot of solutions fixes which do not work:

  • I have downloaded a new mp3 file and set as ringtone
  • I have switched off all battery optimisation
  • I have a checked that it is not on 'do not disturb
  • All shortcuts to no sound have been disables
  • I have shut down and restarted at every fix attempt
  • I am at a loss as to what the problem is.



    1 Answers


    Hello Louise!

    If the speaker and vibration works otherwise, the only thing that should be made is to reset  the device, since you have already done everything I would have suggested.


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