YAMAY Fitness Armband

YAMAY Fitness Armband
Touch screen

I love my smart watch, but a couple of weeks ago the touch screen stopped working.  It still shows the time, etc., but I can't access any of the features.  Is there something I can do to fix this?

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4 Replies

/ Support-team
Answer from Denny

Hello rdavis1121!

It should be possible to reset the Smartwatch using the app that works with it. Unfortunately I don't have the device to try it out, so I'm not sure.

If the screen still does not work after the reset, unfortunately there is a defect.

Greetings!

Answer from rdavis1121

Thanks for your response.  I've tried rebooting through the app, but that didn't help.  Do you know if there's a way to restore to factory settings without having to use the touch screen?

/ Support-team
Answer from Denny

Hello again!

Unfortunately I do not know exactly. I have read a lot that a reset directly on your watch is not possible.

You could try to contact the support directly.

All the best!

Answer from rdavis1121

Thank you

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