Blackview BV9600 Pro Cannot charge with the cable

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Question: Cannot charge with the cable

**Excuse me - previous post was for wrong device. problem is with BV6800 Pro**

Hi,

I can only charge the device with a wireless charger, not with the cables supplied. Also, the earphone adaptor does not work.

Is there a fix for this or do I need to send the phobe back. I've had the phone for 4 days.

 

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