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To add apps as an exception to the "Do Not Disturb" mode, this has to be done directly in the notification settings of the app, where you can find the option "Do Not Disturb" ignored, which makes the app work without any restrictions by the mode, so apps like WhatsApp, Facebook, Messenger or others can send notifications, calls or messages as usual.

Android 11 | One UI 3.0
Step 1: Tap on  Settings
Step 2: Tap on  Notifications
Step 3: Tap on  Do not disturb
Step 4: Tap on  Apps
Step 5: Tap on  Add apps
Step 6: Choose an  App
Step 7: Turn On  All notifications
  1. Tap on Settings
  2. Tap on Notifications
  3. Tap on Do not disturb
  4. Tap on Apps
  5. Tap on Add apps
  6. Choose an App
  7. Turn On All notifications
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Samsung Instructions