Factory hard reset
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Got new A60 and following the start procedure set a 4 digit pin then proceeded setting up wi fi etc. After shutting down the phone I can no longer get past the start up screen as it asks for the pin to unlock it but when I enter it it states that it is wrong (which it is not). I have tried to do a hard reset using the on/off and volume buttons but this does not bring up a screen which allows this, only a reboot and other options, none of which do anything at all. Blackview are not very helpful so I am hoping you can be of assistance. Thanks.