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6
  • #2

    Hey, Junior!

    Have you already tried to reset the network settings and then restart/reboot the device?

    Greetings!

  • #3

    I've tried rebooting it, cleaning app cache and data, changing network locations and reseting Wifi,mobile $ Bluetooth, and I've also tried correcting the number of the SMSC by entering the GSM code *#*#4636#*#*. Nothing works

  • #4

    Hello Junior777!

    Thanks for your reply!

    We would have suggested all this to you.

    Have you already inserted the SIM card into another phone to check if the problem occurs there as well?

    You could also contact the network provider to rule out possible network problems.

    Greetings!

  • #5

    Thanks for your response,

    I've tested it already. The Sim card works well on other phones

  • #6

    Hello Junior777!

    I'm afraid that this leaves only the option to reset.

    Have you tried that already?

    Greetings!

  • #7

    Yes. The phone has been reset 3 times and it still doesn't receive messages. I am going to return the phone and unfortunately leave a bad rating because it cannot perform one of the simplest task that a phone should do which is receive text messages.

    Thank you for all your help

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