I have a new N20 and it is in some sort of mode but I cannot get out of it.

Question

I have just got a new N20 and my Husband accidentally turned it on before I had managed to insert a SIM card. I tried to turn it off and in the middle of left hand side of the screen in very small writing it says Select Boot mode:

Recovery Mode

Fastboot Mode

Normal mode

It says to use the volume button to choose a mode but the volume button does nothing. I have tried turning the phone off but it is stuck in this mode. What can I do?

Denny · Answer

Hello TKS!

Try to force the device to switch off by keeping the power key pressed for at least 10 seconds.

Then you would have to go into Recovery Mode and try to reset the device again.

When the power is off, follow these steps:

Now start the device and hold down the power button and the volume up button
Keep the keys pressed until the device starts the recovery mode.
Navigate to wipe data/factory reset

Greetings!

TKS · Answer

Thank you very much for your help and advice I now have it working.

Denny · Answer

Hello again! We are glad that the problem has been solved, but if you have a question or problem in the future, you are welcome to contact us. Greetings!

I have a new N20 and it is in some sort of mode but I cannot get out of it.

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