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camera does not open

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#1

camera shows message “can’t connect to the camera, please check whether other applications running in the background…”, although is brand new and there is no app running (apparently).

 

 

 

 

Doogee S70

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1
  • #2

    Hello anantalano,

    please try the following:

    1. Tap on settings
    2. Tap on Apps & notifications
    3. Tap on See all (x) apps
    4. Tap on Camera
    5. Tap on Storage
    6. Clear Data
    7. Go back to Camera
    8. Tap on FORCE STOP

    This should reset your camera completely. If not and you're still having warranty on your device, i'd recommend exchanging it against a working one.

    Greetings,

    Isabel

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