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8
  • #2

    Hello Ori1989!

    Can you please explain the problem in detail and in whole sentences?

    Thanks a lot!

    Greetings!

  • #3

    In the conversation, the screen still works 

    And the cheek taps the screen 

    How do you cancel it? 

  • #4

    Hello again!

    Normally the screen goes off during a call thanks to the prox-sensor.

    If this is not the case for you, you could try the App Proximity Sensor Repair/Fix and recalibrate the sensor.

    Greetings!

  • #5

    Yes. 

    The phone in call in my pocket send Things for people, Talking to her ears, and the phone's in my pocket. Key lock opens.... 

     

     

  • #6

    Please download the app mentioned above from the Play Store and recalibrate the sensor.

    Greetings!

  • #7

    Hi! I have a similar problem. When I'm on the phone, if I take the phone away from my ear, the display doesn't turn back on. It does not respond to any button. Most of the time it only works again when the other person has finished talking. I have tried the Sensor Repair/Fix app but it has not solved the problem

  • #8

    Hi joe130!

    Some users were able to solve it by just clearing the Phone app cache, please try that.

    Greetings!

  • #9

    Thank you for your quick reply. The phone is still new. Where can I find the Phone app cache?

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