Skip to content
TechBone

4g

1,107 views
#1

I can't get the 4g to work I've contacted my network and they gave me apn to change but it says apns not available for this user I can select the plus symbol and it lets me type in my apn then click save but it doesn't seem to save it 

Ulefone Note 7P

Replies

7
  • #2

    Hello William!

    Have you already tried to start the device without a SIM card and then insert the SIM again to check if the APN settings are automatically applied then?

    Greetings!

  • #3

    Thanks for getting back to me I have tried that just now but still not working 

  • #4

    Hello again!

    If you follow all steps and enter the correct APN settings, there should be no problem saving the created APN.

    The only thing I can think of is that the system is faulty, which in my opinion can only be fixed by a reset.

  • #5

    Thanks again could you let me know how to carry out a reset please 

  • #6

    Hello again!

    No worries.

    The steps should be as follows:

    • Settings
    • System
    • Tap on Advanced
    • Reset options
    • Erase all Data (factory reset)

    Please don't forget to back up your important data, but please remember not to restore the device with a backup for the time being, as it may happen that the system error is also restored.

    Greetings!

  • #7

    Thanks for your time it turns out that my network supplier sent me the wrong APN information they contacted me today with a different APN and it is now working fine thanks again for your time

  • #8

    Hello, William.

    It's no problem. We're happy to help you solving the issue.

    We're glad that everything is working again.

    In the future, if you have a question, you're welcome to ask us.

    Greetings!

Write a reply…

Sign in to reply.