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OnePlus: Turn Hearing Aid Compatibility On or Off

If your hearing aids pick up static, buzzing or a faint hum during calls on your OnePlus phone, the built-in audio output might not be tuned for hearing aid compatibility. This setting changes how the earpiece sends sound so hearing aids can pick up a cleaner signal, but it can also make calls sound different for people who don't use hearing aids. Getting this setting wrong in either direction leaves one group with poor call audio.

4 min5 steps
VersionAndroid 10 · Oxygenos 10

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Step 1 of 5: Open the **Phone app**

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Open the Phone app

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Android 10 · Oxygenos 10
Enable or Disable Hearing Aid Compatibility (HAC) – Oxygenos 10: step 1 – Open the Phone app
Open the Phone app
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OnePlus

Enable or Disable Hearing Aid Compatibility (HAC) auf OnePlus

Hearing Aid Compatibility (HAC) changes how your OnePlus phone routes audio through the earpiece during a call. Standard call audio can create interference or a faint buzz in telecoil-equipped hearing aids, because the signal isn't shaped for that kind of pickup. Turning HAC on adjusts the earpiece output so hearing aids receive a cleaner, more compatible signal.

You find this option inside the Phone app itself, not in the general system settings. Go to Open the Phone appOpen the menuOpen the SettingsTap on AccessibilityEnable or disable Hearing aids.

Leave HAC off if you don't use a hearing aid and calls already sound normal through the earpiece or speaker. Turning it on without a compatible hearing aid can make the earpiece sound slightly different during regular calls, since the audio processing is optimized for telecoil pickup rather than direct listening.

Not every hearing aid model supports this feature the same way. Check with your hearing aid manufacturer or audiologist to confirm your device is certified for HAC before relying on it as your main fix for call clarity.

Frequently asked questions

It can. The earpiece audio profile shifts slightly once Enable or disable Hearing aids is turned on, so calls may sound a bit different even without a hearing aid connected. If that bothers you, go back to Open the Phone appOpen the menuOpen the SettingsTap on Accessibility and switch it off again.

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