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OnePlus

OnePlus: How to Make Calls with the Phone App

If your OnePlus phone keeps asking which SIM card to call from every time you dial, or a call quietly goes out through the wrong number, the Phone app's Dual SIM handling is usually behind it. This mostly affects setups with two active SIM cards where no default line has been set for calls. Knowing where that selection lives saves you from mixed-up bills and missed callbacks.

4 min5 steps
VersionAndroid 10 · Oxygenos 10

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Step 1 of 5: Open the **Phone app**

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Open the Phone app

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Android 10 · Oxygenos 10
Make a Phone Call with the Phone App – Oxygenos 10: step 1 – Open the Phone app
Open the Phone app
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OnePlus

Make a Phone Call with the Phone App auf OnePlus

Placing a call on a OnePlus phone runs through the pre-installed Phone app, but the flow changes the moment two SIM cards are active. Instead of connecting right away, the system can pause to ask which line should handle the call, and that extra step is where most confusion starts.

Open Open the Phone app and choose either Contacts or Dial pad. Enter a number or tap a saved contact, then confirm with Tap on the green phone icon. On a single-SIM setup the call connects immediately. On a Dual SIM device, a prompt appears so you can Choose a SIM card (Dual SIM) for that specific call.

Why the SIM prompt shows up

OxygenOS tracks call preferences per contact and per SIM slot. If no default line is set for a number, the app asks every time instead of guessing, which protects against a call - and the cost that comes with it - leaving through the wrong carrier.

If the prompt never appears and calls always leave through one SIM, that number likely already has a fixed default assigned. Removing that default brings the choice screen back on the next call.

Frequently asked questions

OxygenOS shows this prompt when no default SIM is set for the number you are dialing. Assign a default line for that contact inside Phone appContacts to skip the prompt on future calls.

Compatible devices

Tap your device — opens its hub with matching guides.