Mobile phone won't turn on
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Appears to be changing but won't turn on properly. The Doogee emblem comes up and that is as far as it goes. Won't do anything more. Have tried removing the battery whilst on but no change.
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1Hello Montyhorse,
this sounds like a software problem. We'd recommend to boot your device in recovery mode and do a factory reset. This will wipe all your data on the intern storage, so please be aware of losing al your messages, apps and other data you stored internally.
To do a factory reset, follow these steps:
- press your power button for 15 seconds to ensure the device is turned off
- press volume up and the power button together for about 5 seconds
- When you see the android logo, you can stop pressing the buttons
- Skip to Wipe/Factory reset by using the volume up/down keys
- Confirm by pressing the power key
If there is a little android icon and it is saying no command, simply press volume up and the power button again to get the recovery mode menu. After the factory reset, the software on your device should work again.
Greetings,
Isabel
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