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Battery loosing energy quick

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#1

In December 24 2018 I bought the Global Version Xiaomi Redmi Note 6 Pro Snapdragon 636 64GB 6.26 inch Notch Full Screen 20MP Front Camera Cellphone

Standard, Black 64GB. Recently I noticed that the battery did not hold the charge as it used to be. I had to charge it twice a day and I do not use the mobile very much. Then I noticed that the back of the phone was coming apart. See photos attached. This phone is not yet three years old and I think normally a phone last a little bit longer.

Can you please tell me what is worng with this mobile? Is it the battery? Please help me to solve this problem. I like my phone and would like to keep it.

Thank you and regards

Xiaomi Redmi 6

Replies

1
  • #2

    Hi KbiMar525478!

    The battery wears out due to use, depending on how often it was charged, whether it was always charged to 100% or whether it was always charged overnight. It could happen with a device that is almost 4 years old that the battery no longer lasts long and sometimes has to be charged several times a day.

    Since you can only install a battery manager on the software side to check or apply various functions to save energy, we recommend contacting Xiaomi directly and describing the problem.

    Best regard,
    Denny

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