Skip to content
TechBone
Samsung

Samsung: Turn Diagnostic Data Sharing On or Off

If your Samsung phone feels like it is quietly reporting crashes and app behavior in the background, the diagnostic data feature is usually the reason. This setting sends error reports and usage patterns to Samsung to help fix bugs, but it also means data leaves your device without a visible notification. Many users only notice it when checking data usage or reviewing privacy settings after a factory reset.

3 min4 steps
Version

Step by step

1 / 4

Step 1 of 4: Tap on **Settings**

1

Tap on Settings

Live simulator

Android 11 · One UI 3
Turn Diagnostic Data Sharing On or Off – One UI 3: step 1 – Tap on Settings
Tap on Settings
1 / 4

Scroll or use the buttons for the next step

Feedback

Was the guide correct?

Help others: confirm the path or report a problem.

91

Confirmations

Forum verified this path

Samsung

Turn Diagnostic Data Sharing On or Off auf Samsung

Samsung collects diagnostic data to identify crashes, app errors, and unusual battery or performance behavior. This happens through a background service built into Samsung One UI, independent of the app store or any specific app.

When the feature is active, your phone periodically sends error reports and usage statistics to Samsung. No personal files or messages are included, but the transfer can use mobile data if Wi-Fi is unavailable and may show up in your data usage stats.

Turning it off does not affect app performance or updates. It only stops the phone from sending these background reports, which can be useful if you want tighter control over what leaves your device.

Where to find the setting

Go to Tap on SettingsTap on PrivacyEnable or disable Send diagnostic dataSelect or deselect the desired Options and tap OK.

Some Samsung devices show separate toggles for different report types, such as app crash reports or general usage data. Review each option before confirming, since deselecting all of them fully disables the feature.

If you later run into unexplained crashes, re-enabling this setting temporarily can help Samsung support diagnose the issue faster, since some troubleshooting steps rely on these background reports.

Frequently asked questions

No. Software updates are handled separately through SettingsSoftware update and are not linked to the diagnostic data toggle.

Compatible devices

Tap your device — opens its hub with matching guides.

Android 11 · One UI 3

No compatible devices are listed for this version.