Skip to content
TechBone

self- powering off and on

1,488 views
#1

1. The phone has got to become virtually useless. What started as a once every few days problem has escalated to today with it powering itself off six times so far.

At first I thought the rubber case was pressing on the power button so I cut around the casing so as not to touch the power button.

No difference.

The problem is infuriating! I bought it through amazon and have discovered how impossible it is to get any kind of support.

I have had the phone literally 35 days now.

2. Also, about a week ago, one of the two speakers packed up making the sound tinny. I could live with this but not the phone powering off.

HELP ME please...

Were the phone working properly I would be very happy with it...Andrew

Replies

2
  • #2

    Hello, Andrew.

    The fact that the device switches itself off might be due to a system error, you would have to reset the device to factory defaults to find out.

    AND: The fact that you only own the device for 35 days shouldn't cause any problems in a warranty case at Amazon, but have you ever used the telephone support to describe the problem correctly?

    Greetings!

  • #3

    Thanks Denny, being unused to using amazon and it`s multitude of options and finding how to use their webchat facility, I appear to have had two solutions `solved` though still waiting for confirmation.

    A very nice man called George was brilliant at helping me out and I now await feedback from the supplier regarding the phone and it`s problems. George got all 5 stars for his help...

    George also suggested the reset option though I am reluctant to do just yet because of the apps and data I have on the phone which would need backing off and then re-installing after a reset.

    Having got to grips with the amazon support system, I am a lot more confident now...

Write a reply…

Sign in to reply.